Privacy Policy
What information is collected, used and why
The following information is collected to provide and improve products and services for clients:
Names and contact details
Transaction data (including details about payments to and from you and details of products and services you have purchased)
Usage data (including information about how you interact with and use our website, products and services)
Information relating to compliments or complaints
We collect or use the following personal information to comply with legal requirements:
Contact information for instances of complaints and procedure
Any other personal information required to comply with legal obligations as set within the GDPR and UK Law (And Scots Law)
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Payment details
Purchase or service history
Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
"Lizzie Roberta" and/or "Lizzie Roberta Designs" collects and uses personal information (such as names, contact details and project information) to communicate with potential and existing clients, provide creative services and manage customer relationships. This includes responding to enquiries submitted through the website contact form, preparing quotes, fulfilling commissions or product orders and following up on work delivered. The processing of this information is necessary and legitimate because it enables the effective running of a small creative business, ensuring that clients receive high-quality, personalised design and illustration services but also for the purpose of effective communication, sharing contact information and due process of complaints ad hoc. Collecting this limited personal information allows Lizzie Roberta and/or Lizzie Roberta Designs to understand clients’ needs, deliver agreed services, and maintain records for customer support, invoicing and legal compliance. The benefits of collecting and using this information include: Enabling clear and timely communication between clients, other artists, exhibitors, collectors and the artist, Lizzie Roberta. Allowing accurate project management and delivery of commissioned work or purchased products. Supporting a professional, reliable service experience for clients. The potential risks or impacts on individuals are minimal because only necessary information is collected, and all personal data is handled securely and confidentially. No unnecessary or excessive data is gathered, and individuals can request access, correction or deletion of their information at any time by contacting info@lizzieroberta.com Overall, the legitimate interest of processing this information is balanced and proportionate. It does not override individuals’ privacy rights or interests but instead supports the fair and transparent operation of Lizzie Roberta and/or Lizzie Roberta Designs in providing creative services to clients.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information to comply with legal requirements:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
"Lizzie Roberta" and/or "Lizzie Roberta Designs" collects and uses personal information (such as names, contact details and project information) to communicate with potential and existing clients, provide creative services and manage customer relationships. This includes responding to enquiries submitted through the website contact form, preparing quotes, fulfilling commissions or product orders and following up on work delivered. The processing of this information is necessary and legitimate because it enables the effective running of a small creative business, ensuring that clients receive high-quality, personalised design and illustration services but also for the purpose of effective communication, sharing contact information and due process of complaints ad hoc. Collecting this limited personal information allows Lizzie Roberta and/or Lizzie Roberta Designs to understand clients’ needs, deliver agreed services, and maintain records for customer support, invoicing and legal compliance.
The benefits of collecting and using this information include:
Enabling clear and timely communication between clients, other artists, exhibitors, collectors and the artist, Lizzie Roberta.
Allowing accurate project management and delivery of commissioned work or purchased products.
Supporting a professional, reliable service experience for clients.
The potential risks or impacts on individuals are minimal because only necessary information is collected, and all personal data is handled securely and confidentially.
No unnecessary or excessive data is gathered, and individuals can request access, correction or deletion of their information at any time by contacting info@lizzieroberta.com
Overall, the legitimate interest of processing this information is balanced and proportionate. It does not override individuals’ privacy rights or interests but instead supports the fair and transparent operation of Lizzie Roberta and\/or Lizzie Roberta Designs in providing creative services to clients.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
Directly from you
How long we keep information
The length of time records of information are kept varies per the reason the information was collected. Any personal information will only be kept in line with those purposes. For example, a simple interaction via email would be kept for 3 months whereas transactions and invoices related information will be kept for 3 years.
Who we share information with
Squarespace – hosts the website and may process information such as contact form submissions, website analytics and visitor interactions.
Email Hosting Provider – manages business email accounts and communications (for example, storing and sending messages between clients and Lizzie Roberta).
Payment Processors (such as Stripe or similar) – securely handle online payments, including processing order information and payment details for purchases made through the online shop.
Other service providers – such as delivery companies or printing partners, where required to complete or deliver commissioned artwork or physical products., These third parties only receive the information necessary to perform their functions and are required to keep all personal information secure and confidential.
I do not and will never sell, rent or trade personal data to any other organisations or individuals for marketing or other purposes.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Squarespace
Category of recipient: Website host
Country the personal information is sent to: the United States of America
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Organisation name: Stripe
Category of recipient: Payment processor
Country the personal information is sent to: the United States of America
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113